They have a really great open-air fireside patio on the second floor but for some reason they claim that they are not allowed to open the sliding windows. The few supervisors who understand and could resolve the service problems are not allowed to (apparently you're not allowed to usurp a manager's control!). The management doesn't seem to have a clue about restaurant operation, all they are interested in, is getting people onto the lanes and into the arcade. This place has the worst possible customer service from top to bottom and that attitude starts in the manager's office. So before you go to the bowling area make sure that you want to go to a place that treats you with “No Respect” because if that’s what you want then go there. This place treated us from the time we got there with no respect. Also one of the lady went to a family that came to a bowling lane and apologized for us seating at the the table that she was bowling in front of and the lady said “oh no you are fine because we were not eating”.

WHY would you wait till we get almost done with our meals and tell us to leave. Then 2 managers come over and tell us that we had to move because these tables were for the ones that were going to bowl and mind you we were going to bowl. (Also not to mention there were no one bowling in front of us until we were also done). Mind you we sat there until we were almost finish with our food.

Each couple sat at a table and started eating our food. So while eating at the little table we decided to go to the long tables that were in front of the bowling seats. We told her that we were ok eating where we were at. The lady manager comes to us and tell us that there is a patio area upstairs that if we like, we could go up their and eat. We decided to eat first before we bowl and the whole time while there we experience the waitress staring at us and manager keeps walking around us. So while on this trip we decided to go bowling on Friday night (which I was wanting to show our friends how good I could bowl). Finally we plan a trip which was October 16-17. The fun of playing the casino machine, eating at the restaurants, going bowling (which I love to play). Always wanted to go to Harrah’s Cherokee and Experience the Hype what people were ALWAYS talking about.

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